Pre Sales Software - The Way To Go!Technology has changed the way many retailers do business. Still there are many in business that are afraid of technology, so they don't implement any kind of pre sales software or sales software. The use of pre sales software will allow you the business owner to make sure that the customer gets everything he needs when buying a certain item. It will assure you that the customer got the best customer service you could give them. First because if you don't make sure that the customer gets everything he needs in the store, then you are not giving him good customer service. Plus if you don't make sure that your customer bought everything he needed by using pre sales software then you are not selling as much as you could. What do I mean by that, Let me explain through the following example, how the use of pre sales software could help your business. Recently, I went into a computer parts store to buy all the parts that I needed to build a new PC. It took about three hours. I paid special attention to the hard drive, the mother board, and the processor. I even spent time trying to decide which case to get. But when I left the store I had forgotten to buy memory for the computer. This is an essential part of the computer and you can not build a computer without it. That meant that I needed to return to the store a second time to pick up the memory. If the store had implemented some form of pre sales software, this would not have happened, because the salesperson would have been prompted to remind me. Not only did the store loose that sale, but I the customer got annoyed at having to return a second time to the computer store. This type of forgetfulness can happen in any industry, it is not specialized to the computer industry. The use of pre sales software in the optical business will remind the sales person to offer cleaning kits. The Shoe stores will remind you about socks. The dress shop can remind you of accessories. Do you see how the lack of a pre sales software is causing you to lose sales and revenue because there is nothing to remind the sales person to upsell any other item. How Much does a Pre Sales Software Program Cost? The program cost really depends on what type of program you want. If you want a program that keeps track of your customers, contacts, sales, inventory, sales reports, etc. for one person or for three stores, the price you pay is going to reflect that. A program for an individual may cost as little as a couple of hundred dollars, and a program for a large company may run into the thousands. But the initial investment is not really the issue here because without the use of a pre sales software program you are loosing much more that a couple of thousand dollars per year. |